Delivery & Returns

How we ship heavy and oversized garden orders safely across the UK, plus our straightforward returns policy.

Delivery on bulky & palletised items

Timber sheds, log cabins, corner patio sets, and ride-on mowers require specialist transport rather than standard parcel couriers. We use UK pallet and two-person delivery networks built for heavy outdoor goods:

Where we deliver

We deliver across UK mainland as standard. Remote postcodes (Scottish Highlands, islands, and offshore addresses) may carry a carrier surcharge or extended lead time — send us your postcode on WhatsApp and we will confirm exact availability and cost before you pay.

Postcode quotes & lead times

Because weights range from 8kg garden tools to multi-pallet log cabins and 210kg ride-on mowers, delivery rates and lead times are confirmed per postcode so you never overpay a flat blanket fee. Message us the product name and your postcode on WhatsApp for an exact quote and delivery window.

14-day returns

Changed your mind? Unused items in their original, unopened packaging may be returned within 14 days of delivery for a refund. For palletised or oversized items, please contact us first on WhatsApp or at [email protected] so we can arrange collection.

Damaged or missing parts

Please inspect your delivery on arrival. If anything arrives damaged or a component is missing, message us within 48 hours with photos and your order details so we can arrange a prompt replacement or refund.